Aman Kumar, Author at Omni-channel NPS® Solution
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Author: Aman Kumar

Customer centric organization

Insights into building a customer centric organization

Customer centric company seems to be the buzz word these days. And I am sure your organization wants to begin its transition towards being customer centric. But first let's understand what kind of an organization you belong to? Sales-focused organization: Most organizations are sales focused. Their focus is on...

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