Sonal Jaiswal, Author at Omni-channel NPS® Solution
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Author: Sonal Jaiswal

Effectiveness of 0-10 NPS Scale

ADVANTAGES of 0 to 10 NPS Rating Scale

The Net Promoter Score (NPS) is an extremely popular metric for brands to measure and assess customer loyalty - the lifeblood of any organisation. It is a simple yet powerful metric to give an accurate picture of what customers think of an organisation. Research has...

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