NPS Archives - Omni-channel NPS® Solution
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NPS Tag

Top_25_CX_Blogs_2017

25 TOP CX blogs of 2017!

Every new year, we take a 'New Year, New Me' resolution, we promise to be better when compared to the previous year and grow with every passing day. At Omoto, we want our readers to increasingly adopt customer centricity in their organizational culture and make...

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NPS measures the customers' lives enriched

All you need to know about NPS!

Image Source: Deviant Art The Net Promoter Score® (NPS®) is not just a buzzword anymore. It is the core of the most customer-centric organizations in the world. It is the way forward if companies want to grow, succeed, and become profitable. Here is an overview of...

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Which is the best metric-CES, CSAT or NPS?

The SYSTEM trumps the SCALE!

One of the most common questions I encounter when discussing customer experience with my clients or potential clients is: "Which metric is most efficient?" I have observed that all CX enthusiasts who spearhead CX initiatives at organizations spend considerable effort in understanding the 3 common...

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Frequency affects NPS

How does frequency of customer contact affect NPS?

One of our B2B clients recently asked me whether the frequency of contacting customers impacts NPS. To be honest, I had not thought about this until I was asked. I could intuitively tell that contacting customers frequently and resolving their concerns even before the NPS survey is executed...

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