#NPStips Archives - Omni-channel NPS® Solution
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#NPStips Tag

Safety before taking a leap into making NPS as a KPI

Prepare Your Organisation before using NPS as a KPI

One of the first few questions that organizations ask after adopting the Net Promoter Score (NPS) is whether they should set NPS as a Key Performance Indicator (KPI). While the intention behind such a thought could be to ensure that the team is serious about NPS,...

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Going Beyond NPS Survey

Going Beyond NPS Survey

Today, almost every business around the world is using NPS Survey to measure and improve its customer experience. The Net Promoter System Blog lists over 200 companies across 10 industries that are using NPS. Certainly, that's only a fraction of the total number of companies conducting...

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