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AI – The Secret Recipe Of Future CX

09 Jan 2019

What can AI do for improving CX in the future? The way consumers interact with businesses is changing dramatically. Organizations are using Artificial Intelligence (AI) for a range of activities such as achieving more sales, improving customer engagement, and speeding up operations. For example, airports around...

saas-2018-analysis

How did the SaaS market perform in 2018?

02 Jan 2019

As a SaaS company, we are constantly looking for up to date information on what’s happening in the global SaaS market. We figured there’d be other startups like us who would be interested in this information. Hence we thought we’d publish our research data along...

How to use NPS to grow a SaaS business?

26 Sep 2018

Using NPS to grow a SaaS business We all know that one crucial factor for the success of a SaaS business is its cumulative revenue growth. While very often SaaS companies focus on revenue growth by means of customer acquisition only, retention and expansion revenue is...

good net promoter score saas

What is a good Net Promoter Score for SaaS?

25 Aug 2018

What is considered a good NPS in the SaaS industry? Over the years, various companies such as Temkin Group and CustomerGuage have conducted numerous research studies to identify what is a good Net Promoter Score for SaaS businesses. Unfortunately, no two answers are the same. I have...