Vivek, Author at Omoto
1
archive,author,author-omotoweb,author-1,ajax_updown,page_not_loaded,,side_area_uncovered_from_content,qode-theme-ver-8.0
 

Author: Vivek

customers buying again

Can lost customers buy from you again?

Customer churn is a real problem, let's address it! Historically, companies have perceived that acquiring new customers is a one-stop solution to all their problems. Their approach is best described by these lines:“Get a lot of people through the door and we are bound to keep...

Read More

Getting over the execution chasm of CX

The customers of today! Customers of today are on the move 24*7. Further, they have a tremendous amount of choices in their basket and competitors are upping their game every single minute. There has never been such a cut-throat situation in history where customers demand instant...

Read More

AI – The Secret Recipe Of Future CX

What can AI do for improving CX in the future? The way consumers interact with businesses is changing dramatically. Organizations are using Artificial Intelligence (AI) for a range of activities such as achieving more sales, improving customer engagement, and speeding up operations. For example, airports around...

Read More
saas-2018-analysis

How did the SaaS market perform in 2018?

As a SaaS company, we are constantly looking for up to date information on what’s happening in the global SaaS market. We figured there’d be other startups like us who would be interested in this information. Hence we thought we’d publish our research data along...

Read More

How to use NPS to grow a SaaS business?

Using NPS to grow a SaaS business We all know that one crucial factor for the success of a SaaS business is its cumulative revenue growth. While very often SaaS companies focus on revenue growth by means of customer acquisition only, retention and expansion revenue is...

Read More