Vivek, Author at Omni-channel NPS® Solution
1
archive,author,author-omotoweb,author-1,ajax_updown,page_not_loaded,,side_area_uncovered_from_content,qode-theme-ver-8.0
 

Author: Vivek

nps in healthcare

10 simple tips to use NPS more effectively in healthcare

Customer experience, undeniably, is important in any business today. However, in a healthcare business, its importance is accentuated manifold. It would not be incorrect to say that no other industry sees a closer bond between the customer and the service provider than the healthcare industry. Further,...

Read More
Patient satisfaction

Patient satisfaction survey

How to use patient satisfaction survey to improve patient experience? Patient satisfaction survey is perhaps the most important tool that hospitals have. Unfortunately, most hospitals fail to utilise the patient satisfaction survey data to improve their patient's experience.I am confident that the leadership team at hospitals...

Read More
Customer Service Skills

Great examples of customer service skills

Any organization that develops and nurtures great customer service skills in its employees will never fall short of happy customers, repeat business, and growing referral revenue. It is therefore extremely important for businesses to invest in developing better customer service skills and make customer service...

Read More