Vivek, Author at Omoto
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Author: Vivek

good net promoter score saas

What is a good Net Promoter Score for SaaS?

What is considered a good NPS in the SaaS industry? Over the years, various companies such as Temkin Group and CustomerGuage have conducted numerous research studies to identify what is a good Net Promoter Score for SaaS businesses. Unfortunately, no two answers are the same. I have...

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net promoter score saas

Net Promoter Score Essentials For SaaS Businesses

Here is the complete guide on Net Promoter Score for SaaS businesses Ever since Marc Andreessen coined the phrase "Software is eating the world!" in his famous WSJ article back in 2011, software has eaten up more of the world than ever imagined. Research claims that...

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NPS-Net Promoter Score Improve Profitability

How Does Net Promoter Score Improve Profitability?

Do you know how profitable your promoters are? Today's connected world is offering amazing opportunities for all of us to grow. For any company, one of the key criteria for growth is relentless customer acquisition; for which they splurge on marketing, advertisements, discounts, loyalty programs, flash sales, celebrity endorsements...

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nps in healthcare

10 simple tips to use NPS more effectively in healthcare

Customer experience, undeniably, is important in any business today. However, in a healthcare business, its importance is accentuated manifold. It would not be incorrect to say that no other industry sees a closer bond between the customer and the service provider than the healthcare industry. Further,...

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Patient satisfaction

Patient satisfaction survey

How to use patient satisfaction survey to improve patient experience? Patient satisfaction survey is perhaps the most important tool that hospitals have. Unfortunately, most hospitals fail to utilise the patient satisfaction survey data to improve their patient's experience.I am confident that the leadership team at hospitals...

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