Vivek, Author at Omoto
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Author: Vivek

Getting over the execution chasm of CX

The customers of today! Customers of today are on the move 24*7. Further, they have a tremendous amount of choices in their basket and competitors are upping their game every single minute. There has never been such a cut-throat situation in history where customers demand instant...

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AI – The Secret Recipe Of Future CX

What can AI do for improving CX in the future? The way consumers interact with businesses is changing dramatically. Organizations are using Artificial Intelligence (AI) for a range of activities such as achieving more sales, improving customer engagement, and speeding up operations. For example, airports around...

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saas-2018-analysis

How did the SaaS market perform in 2018?

As a SaaS company, we are constantly looking for up to date information on what’s happening in the global SaaS market. We figured there’d be other startups like us who would be interested in this information. Hence we thought we’d publish our research data along...

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How to use NPS to grow a SaaS business?

Using NPS to grow a SaaS business We all know that one crucial factor for the success of a SaaS business is its cumulative revenue growth. While very often SaaS companies focus on revenue growth by means of customer acquisition only, retention and expansion revenue is...

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good net promoter score saas

What is a good Net Promoter Score for SaaS?

What is considered a good NPS in the SaaS industry? Over the years, various companies such as Temkin Group and CustomerGuage have conducted numerous research studies to identify what is a good Net Promoter Score for SaaS businesses. Unfortunately, no two answers are the same. I have...

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net promoter score saas

Net Promoter Score Essentials For SaaS Businesses

Here is the complete guide on Net Promoter Score for SaaS businesses Ever since Marc Andreessen coined the phrase "Software is eating the world!" in his famous WSJ article back in 2011, software has eaten up more of the world than ever imagined. Research claims that...

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