Healthcare is one of the most critical industries that need to provide top-class experience, as it deals with human lives. Along with clinical excellence, patient satisfaction is indispensable. Personnel at hospitals, diagnostic chains, pharmacies and even the medical-device manufacturers need to keep the patient in...
A patient does not visit a hospital for fun or leisure; visiting a hospital could be one of the most traumatic experiences for anyone. To add to that, if the patient has an unpleasant experience, it might have an adverse effect on the patient's recovery...
What is the best kind of customer support? Ideally, customer support means "supporting" the customers - hearing out their woes about the product, solving their issues, answering all queries, and making it easy for them to use the product. For a SaaS business, where the customer...
International Women's Day is celebrated on 8th March every year to commemorate the movement for women's rights. However, we at Omoto believe that this day must celebrate women, their achievements, and their contributions to humanity! What better day than this to honor these women influencers that...
Your customers run your business. They are the ones who have the true power to make or break any organization. However, to keep your customers delighted, it is necessary that your employees are always passionate about providing these customers the best possible experience. To state...
Business today has gone way beyond just selling a product or service; it is about building relationships with customers and delighting them. The journey starts long before customers make a transaction and continues for a lifetime. Focusing on customers' needs and building a valuable relationship...
In my experience of calling a customer support helpline number, I have to, very often, repeat my concern to different agents after having punched in multiple extensions. Sometimes, the call is put on hold, or worse, it gets disconnected. I am certain I am not...
Every new year, we take a 'New Year, New Me' resolution, we promise to be better when compared to the previous year and grow with every passing day. At Omoto, we want our readers to increasingly adopt customer centricity in their organizational culture and make...
Image Source: Deviant ArtThe Net Promoter Score® (NPS®) is not just a buzzword anymore. It is the core of the most customer-centric organizations in the world. It is the way forward if companies want to grow, succeed, and become profitable. Here is an overview of...
Holiday season is the perfect time to show gratitude towards your customers. It is a good occasion to talk about how the company is doing, how much you value their association and maintain a relationship with them.Almost every brand is wishing their customers this holiday...
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