How to build a culture where your employees respond to customer feedback? Don't waste customers' time asking them questions unless you are prepared to act on what they say ~ Bruce Temkin Making a customer is an art that an "artist" must master in order to bring out...
Why is patient experience important for a hospital? A few years back, I was diagnosed with gallstones. My doctor advised me to get them surgically removed. A day before undergoing the surgery, I was admitted into a private room in a hospital. The housekeeping staff came...
When customers invest in a product or a service, it is with the purpose of making their life easier. Today’s customers are smart and extremely tech-savvy. When exploring a new product, they prefer self-help to product demos. However, not always does it happen that they...
Why should you become the next Customer Experience Manager? In July 1995, Amazon marked a day in the history of customer experience (CX) when it became the first ever organisation to sell a product online. The ease of getting a book of your choice delivered at...
Customer loyalty in SaaSSaaS products have made the lives of today's businesses and individuals much easier. SaaS applications being easily accessible, low maintenance, and cheaper when compared to on-premise software, customers have increasingly started investing in them. A recent study has predicted that by the end of...
In the past five to seven years, the world has witnessed a massive explosion in terms of the growth of SaaS (Software as a Service) industry. As we know, the benefits of using a SaaS product are manifold - cost-effectiveness, scalability, security, flexibility, and simplicity....
The retail industry is one of the most booming industries in the present era. It has a sustainable future due to the evergreen desire of consumers to shop. Besides, the intelligent blend of new-age technology and digital platforms has also played a vital role in...
With the increasing level of competition in the retail industry, it has now become a game of survival-of-the-fittest. Yet, when we talk about the most successful retailers, the names that top the list are Amazon, Nike, Wal-Mart and the like. What gives these companies a...
"Customer is the king" This adage is so true to the retailer. A customer has to feel like a king to make the business succeed. And to make him feel like a king is completely in the hands of the retailer. Lighting, decorations, product presentations, pleasant...
Healthcare is one of the most critical industries that need to provide top-class experience, as it deals with human lives. Along with clinical excellence, patient satisfaction is indispensable. Personnel at hospitals, diagnostic chains, pharmacies and even the medical-device manufacturers need to keep the patient in...
Omoto
