Customer experience strategy Archives - Omoto
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Customer experience strategy

Patient satisfaction

Patient satisfaction survey

How to use patient satisfaction survey to improve patient experience? Patient satisfaction survey is perhaps the most important tool that hospitals have. Unfortunately, most hospitals fail to utilise the patient satisfaction survey data to improve their patient's experience.I am confident that the leadership team at hospitals...

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Which is the best metric-CES, CSAT or NPS?

The SYSTEM trumps the SCALE!

One of the most common questions I encounter when discussing customer experience with my clients or potential clients is: "Which metric is most efficient?" I have observed that all CX enthusiasts who spearhead CX initiatives at organizations spend considerable effort in understanding the 3 common...

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