Inspiring Customer Experience Quotes by e-commerce Founders - Omoto
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Inspiring Customer Experience Quotes by e-commerce Founders

No business today can run without a laser-sharp focus on customer experience. Also, with the competition increasing every passing day, customer experience is the only true differentiator. This is all the more true for the e-commerce sector because the competition there is intense. How then, did the best and the biggest e-commerce businesses thrive? What was their secret mantra? Read some inspiring customer experience quotes from the most famous e-commerce founders of all time.

  1. We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better. ~ Jeff Bezos, founder – Amazon
  2. It’s customers No. 1, employees, two, and shareholders, three. It’s the customer who pay us the money, it’s the employees who drive the vision, and it’s the shareholders who when the [financial] crisis comes, these people ran away. My customers and my people stayed. ~ Jack Ma, founder – Alibaba
  3. Ebay’s success as a company depends on the success of the community of sellers. ~ Pierre Omidyar, founder – eBay
  4. When you run a company, you are doing more than just making money. You are assuming a role of leadership. Your brand is a symbol of your values, as important a symbol as a nation’s flag. ~ Hiroshi Mikitani, founder – Rakuten
  5. Our business is based on repeat customers and word of mouth. There’s a lot of value in building up our brand name and what it stands for. We view the money that we spend on customer service as marketing money that improves our brand. ~ Tony Hsieh, founder – Zappos
  6. If you’re competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering. ~ Jeff Bezos, founder – Amazon
  7. In the first four years, it was just me doing customer service and it was very good for me because I learned every detail of what our customers wanted. ~ Liu Qiangdong, founder – JD.com
  8. In online retail, repeat purchase plays a big role as getting a new customer to buy from your website is much tougher than getting an existing customer to repurchase. ~ Sachin Bansal, founder – Flipkart
  9. We’re not competitor obsessed, we’re customer obsessed. We start with what the customer needs and we work backwards. ~ Jeff Bezos, founder – Amazon
  10. Our goal is to create that personal boutique for each one of our customers and give them exactly what they’re looking for. ~ David Schneider, founder – Zalando
  11. Good service comes naturally from satisfied employees who embraced the company culture. ~ Tony Hsieh, founder – Zappos
  12. If you make customers unhappy in the physical world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000. ~ Jeff Bezos, founder – Amazon
  13. From a business perspective, a brand is a way we communicate with customers – a way to convey to them what we offer and why that is valuable. But brands are also something we all live and work with every day, so they can feel much more personal and encapsulate so much more than just a logo or a name. In fact, the brand is a way we build a relationship of trust with our customer. ~ Hiroshi Mikitani, founder – Rakuten
  14. By putting the needs of their customer first and listening to what they have to say, companies can succeed in building up a loyal customer base. ~ Sachin Bansal, founder – Flipkart
  15. We’ve had three big ideas at Amazon that we’ve stuck with for 18 years, and they’re the reason we’re successful: Put the customer first. Invent. And be patient. ~ Jeff Bezos, founder – Amazon
  16. Customer service shouldn’t be a department, it should be the entire company. ~ Tony Hsieh, founder – Zappos
  17. If you do build a great experience, customers tell each other about that. Word of mouth is very powerful. ~ Jeff Bezos, founder – Amazon
  18. Give great value and treat your customers well. If you do that and watch your expenses, everything takes care of itself. ~ Patrick Byrne, founder – Overstock
  19. If your customer base is aging with you, then eventually you are going to become obsolete or irrelevant. You need to be constantly figuring out who are your new customers and what are you doing to stay forever young. ~ Jeff Bezos, founder – Amazon
  20. What makes eBay successful – the real value and the real power at eBay – is the community. It’s the buyers and sellers coming together and forming a marketplace. ~ Pierre Omidyar, founder – eBay
  21. It is not about having a store as an island that is only open to the circle of customers that walk by that store, and only showing the inventory that is actually in a store – the future is about connecting it all. ~ David Schneider, founder – Zalando
  22. The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works. Jeff Bezos, founder – Amazon
  23. I’d rather spend money on things that improve the customer experience than on marketing. ~ Tony Hsieh, founder – Zappos
  24. You don’t do things for business reasons, you do things for customer experience reasons and find business ways to fund it. ~ Jeff Bezos, founder – Amazon
  25. Success and profitability are outcomes of focusing on customers and employees, not objectives ~ Jack Ma, founder – Alibaba

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