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NEGATIVE customer reviews is KILLING your brand – 6 Tips to tackle it
28 Apr 2017
Imagine that frustrated, sweaty and loud customer at the counter...
Imagine that frustrated, sweaty and loud customer at the counter...
United Airlines lost $1.3 billion in market value after passenger is dragged off plane!! A man with blood on his face being dragged off an Aeroplane. Not a sight a brand would want to associate its image with. You know what’s more noteworthy? It’s not even...
Constantly delivering a desirable experience to customers requires a framework! GOOD customer experience refers to the little observations a customer makes that attracts them to and increases their loyalty for an organization. It makes them feel good not only about making the purchase but purchasing it...
Customers not recommending your brand in the face of ever increasing advertising costs? It depends on the relationship you have built with them!Click to get a FREE copy on how a financial services company used NPS® to take their relationship with customers to the next levelWell,...
