We always get a puzzled look from our clients and prospects alike when we mention to them that collecting and monitoring Net Promoter Score (NPS) is just the tip of the iceberg. Of course, there is asking the follow up question to understand whether you are doing...
Since you’re here, we understand NPS has made its way to your mind, titillating you and getting you excited to adopt the culture it sets in any organization. So, let's get started by understanding how exactly to calculate NPS:Click HERE to learn the secret of building...
Patients always have a choice in choosing their health care providers.More so today, when we talk about the developments in the web. Armed with the awareness on the use of the internet, millennials are relying massively on reviews published by fellow patients. While booking an appointment...
Getting accustomed to the idea and practice of customer experience is an arduous job. Therefore, if your team finds itself trapped in the burden of change and misunderstanding, there is a high chance they need your help. But for you to help them, it is...
Patient feedback plays a crucial role in measuring the service level your hospital delivers. It provides insights on what impacts your patient experience and focus on projects that help you deliver the experience your patients desire.Click to get a FREE E-Book on NABH Guideline for...
A promise of a cultural music festival with a blend of art, music, and dance.Food, shelter, security being the basic necessities for a man to survive.What if someone deprives you of it?Imagine 5000 people feeling the same. Drowning in this pool of insecurity.Exactly what...
Imagine that frustrated, sweaty and loud customer at the counter...
United Airlines lost $1.3 billion in market value after passenger is dragged off plane!! A man with blood on his face being dragged off an Aeroplane. Not a sight a brand would want to associate its image with. You know what’s more noteworthy? It’s not even...
Constantly delivering a desirable experience to customers requires a framework! GOOD customer experience refers to the little observations a customer makes that attracts them to and increases their loyalty for an organization. It makes them feel good not only about making the purchase but purchasing it...
Customers not recommending your brand in the face of ever increasing advertising costs? It depends on the relationship you have built with them!Click to get a FREE copy on how a financial services company used NPS® to take their relationship with customers to the next levelWell,...
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