The famous management guru Peter Drucker said: “What gets measured gets managed”. However, the biggest mistake that most organisations make is setting targets too early, before they have a good sense of what the score will be and what improvement is possible. Typically these targets...
Welcome to the Origami lesson of crafting a company with great CX initiatives filled with active strength and vigour on driving an organization towards its potential victory.All you need is some paper and some skill.Oh, but we hope you’ve got the right paper.Have you been...
Customer centric company seems to be the buzz word these days. And I am sure your organization wants to begin its transition towards being customer centric.But first let's understand what kind of an organization you belong to?Sales-focused organization:Most organizations are sales focused. Their focus is on...
The product life cycle is getting reduced year by year. Customers crave for new products and features. Brands are on a constant race to create newer and newer such products and features which would help them stand out in the market. But within all this race...
Hey! Marketing has become increasingly difficult and unpredictable, hasn’t it? There is a lot of cluttering, less attention from the customers, very hard to distinguish and make a brand stand out as compared to others. Marketers do have a challenge on their hands: that is to...
We always get a puzzled look from our clients and prospects alike when we mention to them that collecting and monitoring Net Promoter Score (NPS) is just the tip of the iceberg. Of course, there is asking the follow up question to understand whether you are doing...
Since you’re here, we understand NPS has made its way to your mind, titillating you and getting you excited to adopt the culture it sets in any organization. So, let's get started by understanding how exactly to calculate NPS:Click HERE to learn the secret of building...
Patients always have a choice in choosing their health care providers.More so today, when we talk about the developments in the web. Armed with the awareness on the use of the internet, millennials are relying massively on reviews published by fellow patients. While booking an appointment...
Getting accustomed to the idea and practice of customer experience is an arduous job. Therefore, if your team finds itself trapped in the burden of change and misunderstanding, there is a high chance they need your help. But for you to help them, it is...
Patient feedback plays a crucial role in measuring the service level your hospital delivers. It provides insights on what impacts your patient experience and focus on projects that help you deliver the experience your patients desire.Click to get a FREE E-Book on NABH Guideline for...
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