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nps in healthcare

10 simple tips to use NPS more effectively in healthcare

03 Apr 2018

Customer experience, undeniably, is important in any business today. However, in a healthcare business, its importance is accentuated manifold. It would not be incorrect to say that no other industry sees a closer bond between the customer and the service provider than the healthcare industry. Further,...

Patient satisfaction

Patient satisfaction survey

13 Mar 2018

How to use patient satisfaction survey to improve patient experience? Patient satisfaction survey is perhaps the most important tool that hospitals have. Unfortunately, most hospitals fail to utilise the patient satisfaction survey data to improve their patient's experience.I am confident that the leadership team at hospitals...