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NPS measures the customers' lives enriched

All you need to know about NPS!

19 Dec 2017

Image Source: Deviant ArtThe Net Promoter Score® (NPS®) is not just a buzzword anymore. It is the core of the most customer-centric organizations in the world. It is the way forward if companies want to grow, succeed, and become profitable. Here is an overview of...

Which is the best metric-CES, CSAT or NPS?

The SYSTEM trumps the SCALE!

05 Dec 2017

One of the most common questions I encounter when discussing customer experience with my clients or potential clients is: "Which metric is most efficient?" I have observed that all CX enthusiasts who spearhead CX initiatives at organizations spend considerable effort in understanding the 3 common...