You have collected a ton of feedback but are confused on what to do about it? Then, this blog is for you. You must have realised that collecting feedback is solely the tip of the iceberg. The real merit is what you do with the data...
Are you always playing the catchup game with your sales target?Pop this question to a few others and I am sure you will find many others in the same boat!Get your FREE E-Book on how Philips and Charles Schwab have used NPS® as their strategy for...
Allianz is a financial services company headquartered in Munich, Germany. Its core business is insurance and asset management. Employing around 140,000 people and serving over 86 million people in 70 countries, Allianz is one of the world's largest asset managers. It is also among the...
Want to grow your SaaS Business exponentially? Net Promoter Score is the hero your Saas business needs and deserves!Software as a Service (or SaaS, as it is popularly known) businesses, by virtue of the nature of their business model, have several commonalities irrespective of the industry...
With the commoditization of most of the products in the financial services industry, the focus is now shifting towards customer experience as a benchmark for customers to select a particular financial service company. Majority of the financial services companies cite CX as a top strategic...
Image Source: Deviant ArtThe Net Promoter Score® (NPS®) is not just a buzzword anymore. It is the core of the most customer-centric organizations in the world. It is the way forward if companies want to grow, succeed, and become profitable. Here is an overview of...
The Financial Services industry has always been tough to break in to for startups. This is because of the clout of a few big companies and because of the amount of investment that needs to go into starting a company in this sector. However, a...
Holiday season is the perfect time to show gratitude towards your customers. It is a good occasion to talk about how the company is doing, how much you value their association and maintain a relationship with them.Almost every brand is wishing their customers this holiday...
Initiatives such as the Net Promoter Score (NPS) can yield maximum results when they become the DNA of the organization. In spite of all the advantages that NPS possesses, getting an organization-wide buy-in into this is not easy. So, nothing like a few quick and...
One of the most common questions I encounter when discussing customer experience with my clients or potential clients is: "Which metric is most efficient?" I have observed that all CX enthusiasts who spearhead CX initiatives at organizations spend considerable effort in understanding the 3 common...
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