#BestPractices Archives - Omoto
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#BestPractices Tag

nps in healthcare

10 simple tips to use NPS more effectively in healthcare

Customer experience, undeniably, is important in any business today. However, in a healthcare business, its importance is accentuated manifold. It would not be incorrect to say that no other industry sees a closer bond between the customer and the service provider than the healthcare industry. Further,...

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Safety before taking a leap into making NPS as a KPI

Prepare Your Organisation before using NPS as a KPI

One of the first few questions that organizations ask after adopting the Net Promoter Score (NPS) is whether they should set NPS as a Key Performance Indicator (KPI). While the intention behind such a thought could be to ensure that the team is serious about NPS,...

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mistakes

5 Surprising MISTAKES You Are Making In Your NPS® Survey

In my journey as a customer experience professional, I have learned that Net Promoter Score® (NPS) is the ultimate measure of customer experience. It is the simplest yet most powerful metric that any company can use and measurably improve its customer experience. The issue is that most people...

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