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#closingtheloop Tag

Written by: Vivek 28 December 2017

28 Dec 2017

Written by: Vivek

How Allianz successfully implemented NPS! 3 tips for every finserv company

Allianz is a financial services company headquartered in Munich, Germany. Its core business is insurance and asset management. Employing around 140,000 people and serving over 86 million people in 70 countries, Allianz is one of the world's largest asset managers. It is also among the...

Customer experience strategy 2

07 Nov 2017

Written by: Vivek

Closing the loop: An indepth analysis on how to act on customer feedback

One of the most critical components for the success of Net Promoter Score (NPS) is closing the loop on customer feedback. The oft-repeated mantra for customer success is: Closing the loop is not a choice; it is the responsibility and duty of an organization. Closing the loop entails acting...

Best practices 5