#CustomerExpectations Archives - Omoto

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#CustomerExpectations Tag

Written by: Sonal Jaiswal 07 December 2018

07 Dec 2018

Written by: Sonal Jaiswal

The One where Netflix taught us some lessons on great customer experience

What can we learn from the recent Netflix and F.R.I.E.N.D.S. news? Netflix needs little introduction. It would not be incorrect to say that Netflix is currently the leader in the world of streaming. Founded in 1997 by Reed Hastings and Marc Randolph, Netflix offers online streaming...

Customer Experience 0

24 Apr 2018

Written by: Sonal Jaiswal

The Landscape of Customer Experience in Retail

As consumers, we are becoming more dynamic every day. Our expectations from the brands we connect with are evolving constantly. We have 24*7 access to reach out to our favorite brands online and we don't hesitate to be vocal if we have received a poor...

Customer Experience 1