#CustomerExperienceManagement Archives - Omni-channel NPS® Solution

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#CustomerExperienceManagement Tag

Written by: Vivek 13 April 2018

13 Apr 2018

Written by: Vivek

17 BEST Customer Experience tips from e-Commerce Founders

Customer Experience Tips for E-commerce Companies E-commerce in the last one decade has surpassed all the boundaries imaginable. According to Statista, the volume of online sale of physical goods in the USA in 2016 was 360.3 billion dollars - a figure that is expected to grow...

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27 Mar 2018

Written by: Sonal Jaiswal

Why A Traditional Customer Feedback Management System Is Bound To FAIL

In today's times, it is imperative that organizations deliver great customer experience. To be able to provide a customer experience par excellence, brands must regularly collect customer feedback in order to learn what's working and what's not working for the customers. Subsequently, they should make...

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