Customer churn is a real problem, let's address it! Historically, companies have perceived that acquiring new customers is a one-stop solution to all their problems. Their approach is best described by these lines:“Get a lot of people through the door and we are bound to keep...
Millennials? Who?Millennials are those people born between 1980 and 2000. And, often, they give a hard time to marketers who’re attempting to understand this key demographic group and to design their initiatives specifically for this crowd. Millennials are important bunch - and for good reasons:...
What is the best kind of customer support? Ideally, customer support means "supporting" the customers - hearing out their woes about the product, solving their issues, answering all queries, and making it easy for them to use the product. For a SaaS business, where the customer...
Your customers run your business. They are the ones who have the true power to make or break any organization. However, to keep your customers delighted, it is necessary that your employees are always passionate about providing these customers the best possible experience. To state...
In my experience of calling a customer support helpline number, I have to, very often, repeat my concern to different agents after having punched in multiple extensions. Sometimes, the call is put on hold, or worse, it gets disconnected. I am certain I am not...
Recently, we had written a blog listing out the skills every customer service representative must possess. But are the same skills required in a retail setup? Or do we need some other skills? What are the additional skills one needs to be successful in the...
Any organization that develops and nurtures great customer service skills in its employees will never fall short of happy customers, repeat business, and growing referral revenue. It is therefore extremely important for businesses to invest in developing better customer service skills and make customer service...
Customer-facing employees or the frontline employees are very crucial to a company's customer experience. They are the face of the company and the first point of contact that a customer has with your organization. They know the customers inside out and they exactly know what...
Every new year, we take a 'New Year, New Me' resolution, we promise to be better when compared to the previous year and grow with every passing day. At Omoto, we want our readers to increasingly adopt customer centricity in their organizational culture and make...
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