#CustomerSuccess Archives - Omoto
193
archive,tag,tag-customersuccess,tag-193,ajax_updown,page_not_loaded,,no_animation_on_touch,side_area_uncovered_from_content,qode-theme-ver-8.0
 

#CustomerSuccess Tag

Frequency affects NPS

How does frequency of customer contact affect NPS?

One of our B2B clients recently asked me whether the frequency of contacting customers impacts NPS. To be honest, I had not thought about this until I was asked. I could intuitively tell that contacting customers frequently and resolving their concerns even before the NPS survey is executed...

Read More