Customer experience, undeniably, is important in any business today. However, in a healthcare business, its importance is accentuated manifold. It would not be incorrect to say that no other industry sees a closer bond between the customer and the service provider than the healthcare industry. Further,...
Net Promoter Score® is a customer loyalty metric developed by Fred Reichheld, Bain & Company, and Satmetrix. It was introduced by Reichheld in his 2003 Harvard Business Review article 'One Number You Need to Grow'.This post is a collection of parameters that one must take...
Net Promoter Score® is a customer loyalty metric developed by Fred Reichheld, Bain & Company, and Satmetrix. It was introduced by Reichheld in his 2003 Harvard Business Review article 'One Number You Need to Grow'.This post is a collection of parameters that one must take...
Net Promoter Score® (NPS) is a customer loyalty metric developed by Fred Reichheld, Bain & Company, and Satmetrix. It was introduced by Reichheld in his 2003 Harvard Business Review article 'One Number You Need to Grow', in which he tells us about the chief executives—...
Allianz is a financial services company headquartered in Munich, Germany. Its core business is insurance and asset management. Employing around 140,000 people and serving over 86 million people in 70 countries, Allianz is one of the world's largest asset managers. It is also among the...
Want to grow your SaaS Business exponentially? Net Promoter Score is the hero your Saas business needs and deserves!Software as a Service (or SaaS, as it is popularly known) businesses, by virtue of the nature of their business model, have several commonalities irrespective of the industry...
Image Source: Deviant ArtThe Net Promoter Score® (NPS®) is not just a buzzword anymore. It is the core of the most customer-centric organizations in the world. It is the way forward if companies want to grow, succeed, and become profitable. Here is an overview of...
Initiatives such as the Net Promoter Score (NPS) can yield maximum results when they become the DNA of the organization. In spite of all the advantages that NPS possesses, getting an organization-wide buy-in into this is not easy. So, nothing like a few quick and...
One of the most common questions I encounter when discussing customer experience with my clients or potential clients is: "Which metric is most efficient?" I have observed that all CX enthusiasts who spearhead CX initiatives at organizations spend considerable effort in understanding the 3 common...
The Net Promoter Score (NPS) is an extremely popular metric for brands to measure and assess customer loyalty - the lifeblood of any organisation. It is a simple yet powerful metric to give an accurate picture of what customers think of an organisation. Research has...
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