#Netpromoterscore Archives - Omni-channel NPS® Solution
148
archive,tag,tag-netpromoterscore,tag-148,ajax_updown,page_not_loaded,,side_area_uncovered_from_content,qode-theme-ver-8.0
 

#Netpromoterscore Tag

nps in healthcare

10 simple tips to use NPS more effectively in healthcare

Customer experience, undeniably, is important in any business today. However, in a healthcare business, its importance is accentuated manifold. It would not be incorrect to say that no other industry sees a closer bond between the customer and the service provider than the healthcare industry. Further,...

Read More
NPS measures the customers' lives enriched

All you need to know about NPS!

Image Source: Deviant ArtThe Net Promoter Score® (NPS®) is not just a buzzword anymore. It is the core of the most customer-centric organizations in the world. It is the way forward if companies want to grow, succeed, and become profitable. Here is an overview of...

Read More
Which is the best metric-CES, CSAT or NPS?

The SYSTEM trumps the SCALE!

One of the most common questions I encounter when discussing customer experience with my clients or potential clients is: "Which metric is most efficient?" I have observed that all CX enthusiasts who spearhead CX initiatives at organizations spend considerable effort in understanding the 3 common...

Read More
Effectiveness of 0-10 NPS Scale

ADVANTAGES of 0 to 10 NPS Rating Scale

The Net Promoter Score (NPS) is an extremely popular metric for brands to measure and assess customer loyalty - the lifeblood of any organisation. It is a simple yet powerful metric to give an accurate picture of what customers think of an organisation. Research has...

Read More