What is considered a good NPS in the SaaS industry? Over the years, various companies such as Temkin Group and CustomerGuage have conducted numerous research studies to identify what is a good Net Promoter Score for SaaS businesses. Unfortunately, no two answers are the same. I have...
Here is the complete guide on Net Promoter Score for SaaS businesses Ever since Marc Andreessen coined the phrase "Software is eating the world!" in his famous WSJ article back in 2011, software has eaten up more of the world than ever imagined. Research claims that...
Do you know how profitable your promoters are? Today's connected world is offering amazing opportunities for all of us to grow. For any company, one of the key criteria for growth is relentless customer acquisition; for which they splurge on marketing, advertisements, discounts, loyalty programs, flash sales, celebrity endorsements...
If you own a brick and mortar store and sell what no one else sells in this world, then you need to wake up. Most or all of what is sold in stores is available online and maybe by a few other stores right across...
Customer experience, undeniably, is important in any business today. However, in a healthcare business, its importance is accentuated manifold. It would not be incorrect to say that no other industry sees a closer bond between the customer and the service provider than the healthcare industry. Further,...
Net Promoter Score® is a customer loyalty metric developed by Fred Reichheld, Bain & Company, and Satmetrix. It was introduced by Reichheld in his 2003 Harvard Business Review article 'One Number You Need to Grow'.This post is a collection of parameters that one must take...
Net Promoter Score® is a customer loyalty metric developed by Fred Reichheld, Bain & Company, and Satmetrix. It was introduced by Reichheld in his 2003 Harvard Business Review article 'One Number You Need to Grow'.This post is a collection of parameters that one must take...
Net Promoter Score® (NPS) is a customer loyalty metric developed by Fred Reichheld, Bain & Company, and Satmetrix. It was introduced by Reichheld in his 2003 Harvard Business Review article 'One Number You Need to Grow', in which he tells us about the chief executives—...
Allianz is a financial services company headquartered in Munich, Germany. Its core business is insurance and asset management. Employing around 140,000 people and serving over 86 million people in 70 countries, Allianz is one of the world's largest asset managers. It is also among the...
Want to grow your SaaS Business exponentially? Net Promoter Score is the hero your Saas business needs and deserves!Software as a Service (or SaaS, as it is popularly known) businesses, by virtue of the nature of their business model, have several commonalities irrespective of the industry...
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