#NetPromoterSystem Archives - Omoto
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#NetPromoterSystem Tag

NPS measures the customers' lives enriched

All you need to know about NPS!

Image Source: Deviant ArtThe Net Promoter Score® (NPS®) is not just a buzzword anymore. It is the core of the most customer-centric organizations in the world. It is the way forward if companies want to grow, succeed, and become profitable. Here is an overview of...

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Effectiveness of 0-10 NPS Scale

ADVANTAGES of 0 to 10 NPS Rating Scale

The Net Promoter Score (NPS) is an extremely popular metric for brands to measure and assess customer loyalty - the lifeblood of any organisation. It is a simple yet powerful metric to give an accurate picture of what customers think of an organisation. Research has...

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5 traits of NPS driven organizations

5 UNMISTAKABLE Traits of Net Promoter Companies

I have had an interesting observation while helping companies set up and use the Net Promoter System® (NPS). Net Promoter companies or organizations that succeed with NPS have five distinctly common traits. Such organizations adopt the Net Promoter System and ingrain Customer Experience as a core part of their...

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Going Beyond NPS Survey

Going Beyond NPS Survey

Today, almost every business around the world is using NPS Survey to measure and improve its customer experience. The Net Promoter System Blog lists over 200 companies across 10 industries that are using NPS. Certainly, that's only a fraction of the total number of companies conducting...

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Frequency affects NPS

How does frequency of customer contact affect NPS?

One of our B2B clients recently asked me whether the frequency of contacting customers impacts NPS. To be honest, I had not thought about this until I was asked. I could intuitively tell that contacting customers frequently and resolving their concerns even before the NPS survey is executed...

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