NPS Archives - Omoto
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NPS Tag

How to use NPS to grow a SaaS business?

Using NPS to grow a SaaS business We all know that one crucial factor for the success of a SaaS business is its cumulative revenue growth. While very often SaaS companies focus on revenue growth by means of customer acquisition only, retention and expansion revenue is...

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good net promoter score saas

What is a good Net Promoter Score for SaaS?

What is considered a good NPS in the SaaS industry? Over the years, various companies such as Temkin Group and CustomerGuage have conducted numerous research studies to identify what is a good Net Promoter Score for SaaS businesses. Unfortunately, no two answers are the same. I have...

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net promoter score saas

Net Promoter Score Essentials For SaaS Businesses

Here is the complete guide on Net Promoter Score for SaaS businesses Ever since Marc Andreessen coined the phrase "Software is eating the world!" in his famous WSJ article back in 2011, software has eaten up more of the world than ever imagined. Research claims that...

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NPS-Net Promoter Score Improve Profitability

How Does Net Promoter Score Improve Profitability?

Do you know how profitable your promoters are? Today's connected world is offering amazing opportunities for all of us to grow. For any company, one of the key criteria for growth is relentless customer acquisition; for which they splurge on marketing, advertisements, discounts, loyalty programs, flash sales, celebrity endorsements...

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Top_25_CX_Blogs_2017

25 TOP CX blogs of 2017!

Every new year, we take a 'New Year, New Me' resolution, we promise to be better when compared to the previous year and grow with every passing day. At Omoto, we want our readers to increasingly adopt customer centricity in their organizational culture and make...

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