Omoto
Customer feedback managment
Omni-channel NPS® Solution
Customer feedback managment
Omni-channel NPS® Solution
Send personalised survey emails that connect with customers. Manage survey campaigns manually, or let Omoto do it for you automagically.
Automatically assign customer feedback to the right person for quick action. Setup rules for auto-escalation of customer issues within a department or across the organisation.
Slice, dice, or pivot through your Net Promoter® data using configurable data points. Understand the drivers of customer experience using insightful descriptive analytics, not just tables and charts of data.
Get feedback via SMS, Email, In-store tabs, Mobile app, website, or push data to Omoto via our API
Helps you take quicker action on unhappy customers - so you can convert them to your Promoters.
Mobile optimised, infographic-like emails that are easy to decipher and act upon.
Easily idenitfy your Promoters and Detractors, and their reasons too.
